Questions and answers

Before you begin, and after you buy. Something not covered here? Contact us.

Where do my photos go?

While you build your record, photos and notes stay in this browser on this device. If you buy a report, they are uploaded to private storage so the PDF can be made. The privacy notice explains how long they are kept and how to delete them.

What can I see before paying?

You can add and edit everything, see which suggested rooms you’ve added, and see a marked preview of any photo as a report page. The finished PDF is made only after payment is confirmed.

Will this get my deposit back?

Brenira can’t promise that. It organises what you saw. It doesn’t inspect the property, confirm when a photo was taken, or decide a dispute.

What is a file fingerprint?

A code calculated from your photo file when we receive it. We remove location data on your device before uploading, so keep your own copy too. If the same file produces the same code later, it matches the file we received. It doesn’t show when the photo was taken or that it’s accurate.

Can I use photos I’ve already taken?

Yes. Add JPG, PNG, WebP or iPhone HEIC photos from your phone or computer, up to 20 photos at 12 MB each. HEIC photos are converted to JPG on your device, and keep the time they were taken.

Which should I choose?

Renting a home? The tenancy pass covers your move-in and move-out records, and any change in between, for one home over 24 months. If you only need one record, a single report is enough. Letting homes? The landlord pass covers every home you let for 12 months, with a tenant sign-off page. Checking a new build or work done on your home? Choose the snag list.

Can I switch from a single report to a pass later?

Yes. While your single move-in or move-out report is still kept, you can upgrade it to a tenancy pass from your report page and pay only the difference, €10.00. Your report key stays the same and opens the pass.

How do I pay, and in what currency?

Prices are in euro and paid once on a secure Revolut payment page. Brenira never sees your card details, and there is nothing to renew.

Can I get a refund?

Your report is made from your own photos and is ready the moment you pay. At checkout you ask for it straight away and accept that your 14-day right to cancel ends once it is available, and we email you a confirmation of that. If a report is faulty or not as described, you are still fully covered: contact us with your report reference. Your rights to cancel, explained by the EU.

What if I lose my report?

You get a report key before you pay. Enter it on any device to find your report. Keep the PDF safe too, because reports are deleted after the period in the privacy notice.